Foris launches 4G internet platform
Foris telecom, a subsidiary of the Israel based Foris Group, has launched its 4G internet platform setting the stage for yet another round of competition wars.
In a press briefing in Kampala on Wednesday, Mr Moshe Mitz, the Foris telecom Uganda chief executive officer said: “We have identified price and slow internet speed as the biggest barriers for users in Uganda, therefore our launch is indeed timely.”
He said: “Our commitment is to offer value for money services to Ugandans, including the underserved.” The launch comes at a time when users themselves are still familiarising with the Third Generation (3G) internet platform launched recently by MTN and Orange telecom.
According to Mr Mitz, Foris telecom, a global wireless internet provider, offers quality and high speed internet at affordable prices. The introduction of the 4G wireless mobile WiMax broadband technology that will offer instant and high quality connectivity is the first of its kind in the local market.
Other platforms
Internet service providers in the country have been providing 2G, 3G and of recent 3G+ platforms. It is also the first internet service provider to offer pre-paid solutions in the market with scratch cards ranging from 1 upto 3 Giga Bytes.
The telecom operates under its Foris flagship brand. Mr Mitz said the solution will focus on meeting the needs of the underserved broadband market in Uganda, including residential areas and students. The packages cater for all market segments, including students and business.
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LOSERS
Are some of the people you hire costing you lost sales? A few days after the World Cup Final, my friend William a devoted and loyal Nakumatt customer happened to be walking past Nakumatt and decided it would be a good place for him to purchase airtime. At the supermarket entrance, the plain-clothed security officer responsible for scanning everyone as they enter stopped William to let him know that he could not enter the supermarket with his computer bag.
When William innocently asked where he could leave his computer bag, the security officer informed him that he simply would not be allowed to get past that particular point, and that was the end of the story.
Interestingly enough, a uniformed guard who happened to overhear the exchange came to William’s rescue. The guard showed William where he could leave his bag before entering the supermarket and as they headed to that location, William let slip that as a loyal Nakumatt customer, he was completely disappointed by the rude treatment he had received especially since all he wanted was airtime!
The helpful guard then showed William a jewellery shop where he could purchase airtime, without having to leave his bag behind! I shudder to think of the number of customers that have suffered a negative experience at the hands of Nakumatt’s unhelpful security officer, and the resulting amount of lost sales.
What makes that security officer a loser? Ignoring William’s question, having the audacity to rudely turn him away with no solution and more likely than not, treating other Nakumatt customers similarly!
Offer solutions
WINNERS
What impression do you have of NSSF and its ability to quickly deliver on promises? My friend Sally recently emigrated from Uganda to the United States. With no plans of ever returning to Uganda, prior to her departure, Sally decided to claim her full NSSF entitlement, including interest. Contrary to the lengthy amount of processing time that both Sally and I imagined such a request would take, the entire exercise from document submission to receipt of funds took just under one month!
The Customer Service Officer (CSO) handling Sally’s request not only sent her weekly e-mail updates, but also took the trouble to follow up with NSSF internal audit personnel (who responded in a timely manner) when Sally sent an e-mail asking if she could submit alternative proof documents supporting her claim. In Sally’s own words, “I received very attentive and quick service – I was amazed!”
What makes NSSF a winner? The two different officers who offered Sally helpful and quick service point to the value NSSF places on delighting its customers.
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